The Tenant Support & Wellbeing Service

24/7 telephone & online assistance for all tenants

Tenant Care

The Tenant Support & Wellbeing Service (TSWS) was created by Life & Progress, in conjunction with our trusted Clinical Partners, primarily for supporting Tenants (Residents) of Housing Associations, Councils and related organisations. This service is a dedicated telephonic and online tenants assistance programme that provides fully confidential support, guidance, professional advice and in-the-moment counselling. Available 24 hours a day, 365 days a year.

Further to giving around-the-clock support to your tenants, the service also offers a helping-hand to those Staff members working within a customer facing role and on the frontline.  Staff members can freely signpost those tenants identified as in need of support directly to the Tenant Support & Wellbeing Service.  Please watch our short video below for a quick service overview:

Around-the-Clock Access for Your Tenants

What’s included…

  • 24/7 Freephone number accessible for all Tenants (Residents)
  • The Tenant Support online portal
  • Access to practical information and professional guidance
  • Financial information (including debt counselling) and other specialist information services
  • ‘Support in the Moment’ telephone counselling and clinical signposting for issues around but not limited to debt, addiction, bereavement, illness, separation/divorce, child and eldercare, mental health resilience, wellbeing and everyday living
  • Eye-catching promotional e-materials and content creating service awareness
  • Media content including our Tenant Support Information Video
  • Bespoke e-materials, we are able to fit in with your own campaigns and in-house materials
  • Dedicated account management to ensure your get maximum value and a healthy ROI
  • Full Annual Management Information/Usage Reporting
  • MyMindPal – access to the very latest mental-fitness App
  • Online training for Frontline Staff, including on how to ‘Signpost a Tenant for Support’

Example of issues covered, but not limited to:

  • Stress, Anxiety & Depression
  • Improving Mental Health & Wellbeing
  • Support-in-the-Moment Counselling
  • MyMindPal, Mental Fitness App*
  • Debt Advice & Budgeting
  • Practical Information & Guidance
  • Domestic Abuse
  • Relationship Difficulties
  • Childcare & Parenting Challenges
  • Bereavement & Loss
  • Sleeping Problems
  • Alcohol & Drug Awareness
  • Everyday Coping Methods
  • Controlling Feelings of Anger
  • Elderly & Disability Care
  • Life Changing Events

For a modest annual investment, all of your tenants would be able to access the service 24 hours a day, 365 day’s of the year. There is no limit to the number of issues your tenants can gain support on, whether this be over the telephone or indeed via our Tenant Support & Wellbeing Service portal.

Next Steps

If you are interested in finding out more on our Tenant Support & Wellbeing Service & would like to discuss how this can benefit your organisation. We will offer you a free consultation along with a no obligation quotation to ensure you have the right solution tailored for your needs.  Please contact the team direct at