Tenant Support & Wellbeing Service

Tenant Support & Wellbeing Service

Tenant Support & Wellbeing Service

Designed primarily for Tenants (Residents) of Housing Associations, Councils and related organisations.  The Tenant Support & Wellbeing Service (TSWS) is a unique service providing practical information, guidance, professional advice and 'Support in the Moment' Telephone-Counselling to all Tenants.  For a modest annual investment all of your Tenants would be able to access this service around-the-clock, and there is no limit to the number of issues your Tenants can gain support on.  Indeed, support can be provided over the telephone and online, 24/7.

OVERVIEW

Telephone & Online Support (Excludes Face-to-Face/Formal Counselling)*

  • Accessed via Freephone number to all Residents available around-the-clock
  • Telephone access to professional legal, financial advice (inc. Debt Counselling) and general information
  • Telephone Counselling – ‘Support in the Moment’* and clinical signposting for issues around debt, addiction, bereavement, illness, separation/divorce, child and eldercare, mental health resilience, etc..
  • Promotional e-material and e-marketing content for your ‘residents/tenants portal’ along with useful fact sheets on an array of topical subjects, and more
  • Monthly hot topic e-bulletin’s for your portal and e-distribution
  • Dedicated account management undertaken by Life & Progress
  • Regular review of the service to ensure maximum value and to discuss utilisation-data and trends
  • Typical issues covered but not limited to:

Although the TSWS is a high-quality service provision, we have considerable leverage with our respective service-partners meaning that the TSWS per capita premium rate is remarkably low.  Indeed, we would be delighted to provide you with an TSWS quotation and additional information for your professional interest.  If you would be happy to receive a TSWS quotation from us, please email service@lifeandprogress.co.uk along with an approximation of your of the number of Tenant-Households (Homes) you currently have?

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